Refund Policy

Last revised: This policy is effective as of the current date and remains in force until further notice. No prior or future revision dates are stated herein.

At Organic Clothing Sale, we stand behind every garment we offer. Our entire catalog consists of carefully curated, eco‑conscious apparel that meets rigorous standards for organic materials, ethical production, and lasting durability. Because we believe that true sustainability includes customer satisfaction, we have designed this refund policy to be clear, fair, and straightforward—while respecting the nature of wearable goods and the hygiene standards that come with them.

Our Core Promise

We want you to love what you wear. If for any reason you are not completely satisfied with your purchase, we are here to help. This policy applies to all items bought through our online store, unless explicitly noted otherwise on the product page. We do not operate physical retail locations, so all refunds, exchanges, and related communications are handled exclusively through our digital channels. No in‑person service, drop‑off, or pick‑up is available, and we do not accept returns at any brick‑and‑mortar address.

Eligibility for a Refund

To qualify for a refund, the following conditions must be met:

• The item must be in its original condition—unworn, unwashed, undamaged, and free from any odours, stains, or alterations.
• All original tags, labels, and hang tags must remain attached and intact.
• The item must be returned in its original packaging, if applicable, or in a similarly protective enclosure that prevents transit damage.
• The return must be initiated within the period stated at the time of purchase (the specific window is provided in your order confirmation and on our website’s help section—please refer to that information for the exact number of days).
• Proof of purchase is required—this can be your order number, confirmation email, or any other record that clearly identifies the transaction.

We reserve the right to refuse refunds for items that show signs of wear, misuse, accidental damage, or any condition that goes beyond simply trying on the garment for fit and comfort. For hygiene reasons, undergarments, socks, and swimwear are non‑returnable unless they arrive defective or with a manufacturing flaw. Similarly, any item marked as “final sale” or “clearance” at checkout is not eligible for a refund, unless local consumer protection laws mandate otherwise.

Defective or Incorrect Items

Although we inspect every product before shipment, mistakes can occasionally happen. If you receive an item that is defective (e.g., broken seams, misprinted patterns, faulty zippers) or not what you ordered (wrong size, colour, or style), we will cover the full cost of the return and issue a complete refund or offer a replacement, at your choice. In these cases, please contact our support team as soon as you discover the issue, and provide clear photos showing the defect or the discrepancy against your order. We will respond with instructions tailored to your situation. No restocking or processing fees apply to such returns.

Refund Process

To initiate a return, simply log into your account on our website, navigate to your order history, and select the item(s) you wish to return. Follow the on‑screen prompts to generate a return authorisation. You will then receive a prepaid shipping label (for eligible returns) or instructions on how to send the package back via a trackable shipping method. We strongly recommend using a service that provides tracking and insurance, as we cannot be responsible for items lost or damaged in transit until they are received and signed for at our designated return centre.

Once your return package arrives at our facility, we will inspect the items within a reasonable processing period. After the inspection is complete, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that the time it takes for the funds to appear in your account depends entirely on your bank or payment provider—this is outside our control, and we kindly ask you to check with them directly for any delays.

Partial Refunds and Deductions

In certain situations, we may issue a partial refund rather than a full one. Examples include:

• Items that are returned with minor but noticeable damage that occurred after delivery (e.g., a small stain, loose thread, or pet hair that cannot be easily removed).
• Missing accessories, such as belts, removable hoods, or care instruction booklets that originally came with the product.
• Returns that are submitted after the allowed return window, where we still choose to accept the item at our discretion—in such cases, we may deduct a small percentage to cover restocking and handling.

Any deductions will be clearly communicated to you before the refund is finalised, and you will have the opportunity to decline the partial refund and have the item shipped back to you at your own cost.

Exchanges

We do not offer direct exchanges for a different size or colour. Instead, we encourage you to return the unwanted item for a refund and place a new order separately. This ensures you get the desired replacement as quickly as possible, without waiting for the return to be processed. However, if you received a defective or wrong item, we will arrange a replacement at no extra charge, as described above.

Shipping Costs

Original shipping charges are non‑refundable, except when the return is due to our error (e.g., defective product or incorrect shipment). For change‑of‑mind returns, the cost of return shipping will be borne by you, unless we provide a complimentary label as a goodwill gesture. We do not specify fixed amounts for shipping, as rates vary by destination and carrier; you will see the exact return postage cost at the time of generating your label or when you purchase postage from your local postal service.

Non‑Refundable Items

The following categories are not eligible for refunds under any circumstances, except for proven manufacturing defects:

• Gift cards and digital vouchers.
• Items marked as “sample sale”, “flash sale”, or “limited edition” with a clear no‑return notice.
• Personalized or custom‑made pieces, as they are created specifically for you.
• Items that have been altered, hemmed, or modified after delivery.

Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws. In jurisdictions where mandatory cooling‑off periods or implied warranties apply, those provisions take precedence over any conflicting terms in this policy. We are committed to complying with all relevant regulations, and we will always resolve disputes in good faith.

Contact and Resolution

If you have any questions about your eligibility, the return process, or the status of a refund, please reach out to our customer care team through the contact form on our website. We aim to respond promptly and helpfully. For any disagreement regarding a refund decision, we invite you to provide additional evidence or explanation—we will review each case individually and strive for a fair outcome. Our goal is not merely to process transactions, but to build lasting relationships with conscious consumers who, like us, care about the planet and the clothes they wear.

Final Note

We appreciate your trust in Organic Clothing Sale. By making a purchase, you acknowledge that you have read and understood this refund policy. We reserve the right to update or modify this policy at any time, and the current version will always be available on our website. We encourage you to review it before each purchase, as any changes will apply to orders placed after the modification date. Thank you for choosing sustainable fashion—and for giving us the opportunity to make things right, should anything ever fall short of your expectations.